Products
Q: HOW LONG IS MY ADHESIVE BOTTLE GOOD FOR AFTER OPENING?
A: If stored properly and for the best retention we recommend to use for about 4-6 weeks after opening.
Q: WHAT IS THE HUMIDITY AND TEMPERATURE FOR THE ADHESIVE?
A: 15%- 75% Humidity range and Temp range 59 degrees F - 82 degrees F
Q: ARE YOUR ADHESIVES LATEX FREE?
A: Yes, all of our adhesives are Latex free. They all are medical grade so you and your customers get the best use out of them.
Q: WHAT IS THE DIFFERENCE BETWEEN BONDER AND SEALANT?
A: Bonder cures adhesive and Sealant protects the adhesive against oils and debris
Q: DOES YOUR BONDER AND SEALANT BURN?
A: No
Q: CAN I USE THE SEALANT ALONE OR DO I HAVE TO USE BONDER?
A: Yes sealant can be used alone however for maximum retention we recommend to apply bonder first following with sealant.
Q: CAN I USE THIS WITH OTHER ADHESIVES?
A: Yes our products work with all lash extension adhesives.
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General
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We offer a variety of shipping options for you to choose from. Below you can review them.
Free Shipping ,Bulk Orders, and Insured orders are typically processed and shipped 1-2 business days after ordering this does not include weekends or holidays.
Standard orders are processed and shipped in 7-14 business days this does not include weekends or holidays
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout. All orders with free shipping are shipped via USPS.
Q: HOW DO I TRACK MY ORDER?
A: After an order is placed you will immediately receive an order confirmation please check your spam folder if you are not subscribed for order updates. Please allow 1-2 business days to receive your tracking number. Your shipment details will update with USPS. For all international orders going to Canada you will receive an update via UPS
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS location or click here to File a claim.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at support@minksbyv.com
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: In the rare event that you receive a damaged item, please alert us via email support@minksbyv.com within 24-48 hours of opening your package and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after you've opened and/or used the product.
Q: I RECEIVED MY ORDER AND AN ITEM IS MISSING. WHAT DO I DO?
A: In the event an item is missing in your order you have 24-48 hours to notify us of the error with your order. An email can be sent to support@minksbyv.com
